AI WhatsApp Assistant for 24/7 Support

Customers expect an answer within minutes, at any hour. An AI WhatsApp assistant closes that gap by handling first-line questions automatically, day and night, while keeping a clean escalation path to a human whenever the conversation needs one.

Training It on Your Business

Setup is as simple as pasting your business profile text into the dashboard. From there, the assistant can be paired with a Google Sheet knowledge base for real-time, multi-attribute answers — letting customers ask about price, availability, or specifications and get accurate, current answers straight from your spreadsheet.

Live Agent Handoff

Not every conversation should stay automated. When a query gets too complex, the assistant offers a Live Agent Handoff button. Once handed off, either the customer or the agent can type "close ticket" (or use the Close Ticket button) to hand the conversation back to the AI.

Beyond Chat: Voice and Payments

For WABA Cloud onboarded accounts, AI voice agents extend the same automation to voice calls. The assistant can also prompt customers for M-Pesa payments directly and keep an exportable transaction log — see our guide on WhatsApp catalog checkout for the full payment flow.

Interactive, Not Clunky

Rather than forcing customers through rigid button menus, the assistant uses plain-language interactive messaging, so conversations feel natural instead of like navigating a phone tree.