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Set up a full WhatsApp storefront — last updated September 25, 2026
A WhatsApp catalog turns your chat into a full storefront: customers browse products, adjust quantities in a cart, and check out with M-Pesa — without ever leaving the conversation. Here's how the setup works.
Add your products with images, names, descriptions, and prices. Customers can browse the catalog, view their cart, and adjust quantities directly inside WhatsApp.
Enter your M-Pesa Paybill or Till number under the Ecommerce menu. When a customer checks out, the AI assistant triggers an M-Pesa STK push prompt and sends an immediate payment confirmation message once it clears.
Search your shop on Google Maps and paste the URL or exact coordinates. This location powers delivery distance calculations for customers ordering remotely.
Set a base delivery price, a price per kilometer, and a maximum delivery distance. Google Maps calculates the actual delivery cost per order automatically, and customers outside your allowed radius are directed to a pickup-in-store option instead.
Every transaction is logged and exportable as a .csv file from your Ecommerce menu, so your bookkeeping stays as simple as it would on any e-commerce platform.