M-Pesa WhatsApp Catalog in Kenya

Most Kenyan shoppers already default to M-Pesa. An M-Pesa powered WhatsApp catalog lets a customer discover a product, ask a question through your AI assistant, and pay — all inside the same WhatsApp chat, with no app download and no separate checkout page.

Why This Matters for Kenyan Businesses

WhatsApp is the most-used messaging app in Kenya, and M-Pesa is the default payment rail. Combining the two removes the two biggest points of drop-off in a sale: leaving the chat to visit a website, and manually sending till or paybill numbers back and forth.

How the Flow Works

• Customer messages your WhatsApp Business number
• Your AI assistant shares the product catalog inline in chat
• Customer selects an item and confirms order details
• An M-Pesa STK push prompt is triggered for payment
• Order and payment status sync back to your CRM automatically

Getting Set Up

Setting this up requires official Meta Cloud API access and an M-Pesa integration — both are included when you onboard through a Certified Meta Business Solutions Partner. See our WhatsApp Business API pricing breakdown for what's included at each plan, or sign in with Facebook to start onboarding.