Terms of Use - WhatsCRM

1. Introduction

Welcome to WhatsCRM ("we," "our," "us"). These Terms of Use ("Terms") govern your access to and use of our platform, APIs, website, and related services. By creating an account, accessing, or using WhatsCRM, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Service & Account Tiers

WhatsCRM provides a unified, AI-powered chatbot and customer relationship management platform designed to automate sales, streamline communication, and manage customer support via the official WhatsApp Business Platform.

Test Mode: First-time users receive a 60-minute window with limited features to explore the dashboard.
Trial Period: A 7 day trial period with restricted functionality.
Production Mode: Full production features require account review by Meta and payment of the applicable subscription fee.

3. Phone Numbers & Virtual SIM Provisioning

Please review our policies regarding phone numbers used on the platform:

Rental Policy: Virtual SIM phone numbers purchased or rented through our platform are provided strictly on a temporary, rented basis.
Disconnection & Confiscation: Rented numbers remain the property of the underlying telecom provider and may be confiscated, disconnected, or reclaimed at any time without prior notice.
User Recommendation: We strongly advise all users to onboard using their own dedicated, permanent phone numbers. WhatsCRM is not liable for service disruptions or lost access resulting from the deactivation of a rented virtual SIM.

4. Subscriptions & M-Pesa Ratiba Payments

We utilize Paystack and M-Pesa Ratiba (M-Pesa Standing Orders) for account activation and recurring monthly subscriptions in supported regions:

Execution Window: Once you subscribe to M-Pesa Ratiba, an automated payment deduction request will be executed within 1 to 10 minutes.
Sufficient Balance: You must ensure your M-Pesa account holds a sufficient balance within this 1 to 10-minute time frame to complete the subscription activation.
Cancellation Method: To cancel your subscription standing order, you can do so directly using the M-Pesa Super App or by dialing *334# on your mobile device. You may also contact support for assistance.
Fair Usage & Credits: Accounts include 100 free AI transactions per rolling 24-hour period. Additional credits can be purchased for extended platform usage.

5. Third-Party Integrations & Google Sheets

Certain platform capabilities (such as Knowledge Base, User Record Mode, Survey Mode, and Catalog Mode) require linking external Google Sheets:

Public Access: Google Sheets used with our system must be published as public links and shared with sheet.wcrm@gmail.com to allow balance updates and inventory tracking.
Mutual Exclusivity: Sheet-based modes are mutually exclusive; only one Google Sheet mode should be active at any single time.
Data Responsibility: You are solely responsible for the content contained within any public Google Sheet linked to your account.

6. Partner Programs

Affiliate Program: We pay a 10% commission for each client successfully onboarded through your affiliate referral link.
Reseller Program: Resellers may manage client sub-accounts, monitor credit consumption, and bill clients at custom rates for campaign messaging and credit top-ups.

7. Limitation of Liability

WhatsCRM is provided on an "AS IS" and "AS AVAILABLE" basis. We rely on Meta's official APIs and third-party telecommunication networks. We are not liable for any service interruptions, API changes, Meta policy updates, or business loss resulting from the use of our service.

8. Termination

We reserve the right to suspend or terminate your access to WhatsCRM immediately, without prior notice, if you breach these Terms of Use, engage in unlawful messaging activities, or violate Meta's WhatsApp Business policies.

9. Contact Us

If you have any questions or concerns regarding these Terms of Use, please contact us:

Email: admin@wa-crm.app
Physical Address: Dokken 10, 6700 Esbjerg, Denmark