Privacy Policy

1. Introduction

WhatsCRM ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you use our services to manage your WhatsApp Business API account. As a technology provider for Meta (Facebook), we adhere to strict standards to ensure the security and privacy of all data processed through our platform.

2. Information We Collect

To provide our services, we collect and process the following types of information:

• Account Credentials: We securely store your WhatsApp Business Platform Access Token, WABA ID, and Phone Number ID to authenticate with the Meta Graph API on your behalf. This information is necessary to send and receive messages.
• Message Content: We process and temporarily store the content of messages sent to and from your WhatsApp Business number. This is essential for features like the real-time chat inbox and campaign management.
• Contact Information: We may store phone numbers and other contact details of the individuals you communicate with via our service to facilitate conversations and campaign targeting.
• Usage Data: We collect non-personal information about how you use our platform, such as campaign reports, message counts, and delivery statuses, to provide performance metrics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To operate and provide our CRM features, including managing campaigns, sending template messages, and enabling real-time chat.
• Communication: To communicate with you about your account, service updates, and technical issues.
• Analytics and Improvement: To monitor and analyze usage patterns, diagnose technical problems, and improve the functionality and performance of our services.
• Security: To maintain the security and integrity of our platform and to protect against fraud or abuse.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share your data with third parties in the following limited circumstances:

• With Meta (Facebook): We share the necessary message and account data with Meta's servers to enable the WhatsApp Business API functionality as part of providing our service to you.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, such as hosting providers, under strict confidentiality agreements.

5. Data Security

We implement robust technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols and secure infrastructure to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We will delete or anonymize your data upon your request or when your account is terminated, unless we are required to retain it for legal obligations.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can manage your account credentials directly within the WhatsCRM dashboard. For any other requests, please contact us.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: admin@wa-crm.app.